M60 breakdowns: what happens when you call for recovery

Step 1: You call or WhatsApp us

Tell us where you are — if you're on the hard shoulder, the orange marker posts every 100 metres give an exact reference number, which is the fastest way to describe your location precisely. If you're not sure exactly where you are, a rough description and which direction you're travelling is enough for us to work it out.

Step 2: We confirm what's needed and dispatch

Based on what's happened — a tyre, a flat battery, or something that needs towing — we confirm the right kind of help and get it moving toward you. For M60 breakdowns specifically, we target a 45-minute response, though this depends on traffic and exactly where on the motorway you are.

Step 3: We assess on arrival

Once we're with you, we assess whether it's something fixable roadside — a tyre change or jump start, for example — or whether the vehicle needs towing to a garage. We'll always tell you which before starting any work, along with the price.

Step 4: Fixed on the spot, or recovered

If it's fixable there and then, we get you back on the road. If it needs towing, we recover the vehicle safely to a garage of your choice, or another location that works for you.

What we can't control

Motorway traffic, weather, and how many other jobs we're handling at the same time all genuinely affect timing — we won't pretend otherwise. What we can control is being straight with you about timing before we set off, rather than leaving you guessing.

The short version

• Call or WhatsApp us with your location — marker posts if you're on the hard shoulder.
• We confirm what's needed and dispatch, targeting a 45-minute response for M60 breakdowns.
• We assess on arrival and tell you the price before starting anything.
• Fixed roadside where possible, or towed to a garage of your choice if not.